Sofia, the capital of Bulgaria, hasintroduced an AI-powered chatbot on its official website to assist citizenswith real-time information and guidance related to COVID-19. Developed byAbilitics, this chatbot serves as a reliable, user-friendly source for updateson pandemic regulations, health measures, and personal protectionrecommendations, all provided free of charge to the Sofia Municipality.
A Digital Solution for Key PandemicInformation
Integrated seamlessly into Sofia’s website,the chatbot has proven to be an effective tool for addressing common questionson COVID-19. Key areas covered by the chatbot include:
- COVID-19 Prevention: Guidelines for protecting oneself and others, including hygiene practices and preventive measures.
- Usage of Masks and Physical Distancing: Information on proper mask usage, physical distancing protocols, and limitations to reduce the risk of transmission.
- Local Rules and Regulations: Real-time updates on regulations and restrictions specific to Sofia, ensuring citizens stay informed of any changes or new directives.
Free and Accessible Support for Citizens
By providing this chatbot free of charge,Skillie and Abilitics have contributed to Sofia’s efforts in ensuring publicsafety and well-being during the pandemic. The initiative represents asignificant step toward harnessing digital tools to empower citizens withaccurate, timely information and make critical health guidance easilyaccessible across the city.
Deputy Mayor of Sofia forDigitalization:
